Important Information Regarding Safety and Booking Flexibility
HEALTH AND SAFETY
For so many of us, travel is a necessary and rewarding part of our lives. At Vrahos
Boutique Hotel, we always take the necessary precautions to protect your wellbeing,
along with that of your fellow travelers and our employees. In light of current
circumstances, we have heightened our already stringent practices regarding food
handling, sanitization, disinfection and cleaning, reinforced by guidance from local
health authorities, in the context of the current situation.
We are closely monitoring developments around the world and are in contact with the Greek relevant authorities who define specific requirements, to ensure that the actions we take are effective and appropriate.
Vrahos Boutique Hotel Services is our comprehensive response to the new realities
faced by the hospitality industry, and our very visible promise to continue to deliver
the ultimate level of service expected by our discerning guests. Therefore, our hotel
operations have been adapted to guarantee safety for our guests as well as compliance with the new regulations. Additional cleaning and hygiene measures have been implemented and some procedures and spaces have been adjusted. These changes may affect some services.
NEW EXTRA CLEANING AND HYGIENE MEASURES
Enhanced cleaning procedures Certified products and disinfection protocols, including new cleaning equipment are
used during the whole stay. Natural ventilation of all areas is strictly applied.
Special prevention plan We have created a special prevention and maintenance plan for air conditioning units
and water systems.
Personal Protective Equipment Specific personal protective equipment (PPE) and hygiene equipment are used.
Staff Training Training in food hygiene and health standards prior to hotel opening is provided for
Sanitizing areas and objects After the cleaning and sanitization of a room, including all frequently used objects
such as switches, hair dryers and remote controls, the room is sealed to be used again
by the next guest.
Removal of directories, stationery and decorative items All paper made directories and stationery in the room will be removed. Decorative
items that do not comply with the new cleaning protocol will also be removed.
Daily maid service Guests will decide whether they want to use the cleaning service during their stay,
following the instructions of the Greek Ministry of Health. Cleaning will always be
done when the guests are out of the room.
Laundry procedures Special protocol is implemented for laundry. Changing of linen is done only after the
guest’s departure, or during the stay upon request.
Dispensers and prevention kit Antiseptic solution dispensers for hand cleansing will be placed in public areas.
Guests may get a prevention kit (mask, gloves and disinfection gel) on request.
NEW PERSONAL SPACE: SOCIAL DISTANCING
Transfer From/to the port Private transfer with our mini bus will be available for guests sharing the same room
or for families.
Check-in / Check-out
Capacity reduction A space restriction order has been issued to reduce capacity in restaurants, and
outdoor water tanks so as to guarantee social distancing and personal space.
According to the new specifications, our shared Jaccuzi will remain closed. The private outdoor Jaccuzi in some guestrooms will be available only for their residents
Breakfast time Breakfast will be served at Vegera Restaurant. Buffet-breakfast is no longer available.
A reservation is considered mandatory, as the number of tables has been reduced due
to new state regulations for reasons of safety. Breakfast will be served in three
seatings: 8:30am, 9:30am and 10:30am. Alternatively, a take-away breakfast box will
be prepared upon request.
TUV HELLAS (TUV NORD GROUP) will certify the hygiene, disinfection and quality standards in all operational processes. SAFE RESTART
HEALTH FIRST Certification is issued from Hellenic Chamber of Hotels.
CANCELLATION POLICY-FLEXIBLE RATES
At Vrahos Boutique Hotel, we understand that your bookings are very likely to be
affected by the current situation. Please rest assured that we make every possible
effort to keep you informed and to provide you with the level of service that you
require in order to manage your bookings and plan around these circumstances.
In these challenging times, we understand that your travel plans are significantly
impacted and that it is very difficult to plan ahead. As a trusted guest, we wish to
support you in the following ways:
If you have an existing booking, we offer total flexibility to help you change
the dates or, if necessary, cancel.
If you are planning a trip in the near future, no deposit will be charged upon
reservations with flexible rates.
We wish to make your decision as easy as possible, therefore, we ensure you
that you can cancel or amend any booking up to 5 days before arrival without
cancellation fees, if you are forced to change your plans.
For any cancellation that takes place 4 days or less prior to the arranged arrival
date, 50% of the total amount of the reservation will be charged.
Thank you for the trust and support you continue to show to our hotel and we look forward to welcoming you to Vrahos Boutique hotel again very soon.